Privacy policy

Therapy St Albans is committed to protecting and respecting the privacy of our clients and ensuring the security of their information.

This document constitutes the definition of Therapy St Albans's approach to what personal information we hold about our clients, why this information is kept and for how long.

This Policy has been written to conform with the General Data Protection Regulation (GDPR) and to explain when and why we collect personal information about people who contact Therapy St Albans how we use this information, the conditions under which we may disclose it to others and how we keep it secure..

We obtain information when anyone makes an initial enquiry through our contact form

The personal information we collect is usually limited to name, address, email address, contact telephone number. We may use this information to contact you. We will not sell or impart client information to any 3rd parties other than the emergency services or 3rd party alarm receiving centres. 

We may, in appropriate cases, voluntarily or where required by law, pass your data to the Police and similar organisations such as law enforcement agencies (including fraud prevention and detection) or other governmental agencies.

We will never share information with 3rd parties for marketing purposes. In certain circumstances, such as where you believe that the data is no longer necessary for the purposes for which it was collected, you have a right to require us to erase all personal data held about you. Note: There are exemptions to this right, for example in relation to freedom of expression and compliance with legal obligations.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we will take all reasonable care to ensure its security on our IT Systems (soft copy information)

The GDPR requires Therapy St Albans to notify any Personal Data Breach to the applicable regulator (unless the breach is unlikely to result in a risk to your rights and freedoms) and, in certain instances, you.

We will notify you or any applicable regulator where we are legally required to do so.

Cookies

Like many other websites, the Company website does use cookies.  We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers.  This is statistical data about our users’ browsing actions and patterns and does not permit any individual user to be identified.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.

  • To store information about your preferences, and so allow us to customise our site according to your individual interests.

  • To speed up your searches.

  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  However, if you select this setting you may be unable to access certain parts of our site.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

You have various rights under data protection legislation:

  1. your right to access information held about you. Your right of access can be exercised in accordance with the Act.  

  2. Your right to correct any errors in the information we hold about you, and to change and correct any details you have already given us.  Please inform us about any changes to your details so that we can keep our records accurate and up to date.

  3. Your right to ask us not to process your personal data for marketing purposes.  We will inform you (before collecting your data) if we intend to use your data for such purposes end elicit your explicit consent to receive such material.  At any time, you can exercise your right to withdraw such consent by requesting that you be removed from any mailing.